I told Jac to keep his tube. I want nothing more to do with EML. In my opinion, responding to a warranty issue after ignoring me for 9 months, is not worth much. I didn't have use of the tubes for that time, the tube that he is offering as a replacement is somehow internally different than the other. I already accepted my loss and I sure don't want to let him off the hook at this point. EML's definition of warranty conflicts with what most of us would expect.
Emission Labs Tube Warranty Problems
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- 24 posts total
Had an email from Jac this morning that my tube was shipping. I don't know where he was shipping it to. If to the address on my email - it is an office that has been shut down during pandemic and not yet opened. No one to receive mail or packages. I told Jac to keep his tube. I want nothing more to do with EML. In my opinion, responding to a warranty issue after ignoring me for 9 months, is not worth much. I didn't have use of the tubes for that time, the tube that he is offering as a replacement is somehow internally different than the other. I already accepted my loss and I sure don't want to let him off the hook at this point. EML's definition of warranty conflicts with what most of us would expect. |
Same experience here when a 300 tube failed. Jac went after Mick Maloney at Supratek claiming his design is faulty and caused the tube to fail. He wanted me to take pics of the inside of my amp, measure heater voltage, and other crap to prove his point. He really angered Mick and embarrassed me in the process. He is talking about Mick here, a guy who has been building preamps for 35 years. So, EML tubes are great when they work and I think very few fail. When they do fail don't expect to see a replacement, whether you registered for the extra 5 year warranty or not. I finally asked him to stop bothering Mick and withdrew my claim as it was clear he would never honor the warranty. Very sad business practice, but I guess he gets to keep a few more $$ in the process without any regard for the customers. |
Hi guys |
First EML 300B failures I've heard of, and I've been observing for a long time.
@plga Lower heater voltage is NOT cause of that tube failure. I lowered the heater voltage on my Coincident Statement pre based on recommendation of owner/designer of Coincident. I had multiple failures of various 101D tubes, not a single peep of noise, or failure since install of new heater resistors. The lower heater voltage should decrease plate voltage which should give you better 300B life. I'd go back to EML with information you've gleaned from the sources you mentioned and demand they honor warranty.
These warranty issues with EML will certainly impact my choice of 300B if I ever need replacments for my amp. |
Thanks @sns for the answer, but I've tried as hard as I could and they denied it. In fact, Jac did not like at all when I stated that other experts told me the same thing you are saying and not to mention when I said that my Shuguangs 300B have been working fine for years. My advice, look somewhere else. |
- 24 posts total