GUY'S I got one better!! So i have 2 VTL Deluxe 120 mono power amps and i was concerned about them being on and wanted to send them back to VTL for any updates for safety concerns, then i started to get a bad humming from the amp, so i said ok let me give VTL a call.
Man i got the RUN AROUND FROM HELL FROM THE OWNERS WIFE
I think her name is Bea Lam operation manager of VTL, so i explained to her what my concerns were and that I needed the amp repaired so she told me that they don't have any paperwork for this amp to work on it.
then she asked me did I have the amp MODDED and i said no, then she told me to take the bottom off the amp to PROVE IT TO HER!!! so i had to take pictures of the bottom of the amp and attach the pictures in a email, then she said she is going to china for a week and she will get back to me after her return, YEAH RIGHT heard that before, so i called her then she acted like she forgot about the conversation we had, OK
so now i heard from her during the conversation that production is starting up and she don't know if she can do anything for my amp's But i can send them to her and and would have to go on the web site and start doing the PAPER WORK, so the paper work is like buying a new home and everything in that VTL contract is to protect VTL and not your interest
the CONTRACT is 3 pages long and i think you have to pay a fee i think.
long story short a old tube guy fixed the humming problem it was a bad switch.
I WILL NOT BUY FROM A COMPANY THAT DOES NOT STAND BY THERE PRODUCT FOR REPAIR.
Man i got the RUN AROUND FROM HELL FROM THE OWNERS WIFE
I think her name is Bea Lam operation manager of VTL, so i explained to her what my concerns were and that I needed the amp repaired so she told me that they don't have any paperwork for this amp to work on it.
then she asked me did I have the amp MODDED and i said no, then she told me to take the bottom off the amp to PROVE IT TO HER!!! so i had to take pictures of the bottom of the amp and attach the pictures in a email, then she said she is going to china for a week and she will get back to me after her return, YEAH RIGHT heard that before, so i called her then she acted like she forgot about the conversation we had, OK
so now i heard from her during the conversation that production is starting up and she don't know if she can do anything for my amp's But i can send them to her and and would have to go on the web site and start doing the PAPER WORK, so the paper work is like buying a new home and everything in that VTL contract is to protect VTL and not your interest
the CONTRACT is 3 pages long and i think you have to pay a fee i think.
long story short a old tube guy fixed the humming problem it was a bad switch.
I WILL NOT BUY FROM A COMPANY THAT DOES NOT STAND BY THERE PRODUCT FOR REPAIR.