2. misc-audio
  3. 181330-41

I can't believe this.

I have had a Tascam recorder in for warranty repair since October. They claim they are backlogged and have no idea when they can look at it. They claim they are still trying to fix equipment that came in last summer.

But here is the thing that grinds me. They want, " I think they may be able to do a priority service for you, however as I mentioned, most of our service centers that do provide priority service have a fee for it".

This seems like bribery to me.

ozzy

ozzy
koestner
683 posts
 

Hey Ozzy, picture this. You're in line at the DMV and someone behind you in line walks up to the counter, slaps a $20 down, and is taken care of. What happens next? There is now a new line with everyone holding $20 bills, but the same service. Unfortunately, unless you pony up the $20, you will forever be at the back of the line. They should not offer the "Rush" service in the first place. Sounds like bribery to me too!

ozzy's avatar
ozzy OP
7,583 posts
 

Thanks. I totally agree, it sure seems that way. I am very disappointed in Tascam.

ozzy

akg_ca's avatar
akg_ca
2,346 posts
 

Ignoring the shameless extra fee grab suggested in your post, ….TASCAM is NOT alone in crazy backlogs for service, albeit they seem to stand alone with their queue jumping service requests.

I bought a high-end BRYSTON digital player and stablemate DAC pre-owned. I sent the player back to BRYSTON for a full software reinstall and general status look over . It went in on or about October 2021 and I got it back on or about March 2022, but only after I personally got ahold of the Service Manager. He got it back to me fully updated and shipped at their cost within 10: days after the calls, AND ….NO CHARGE as an unexpected but much-welcomed very classy gesture of inconvenience amelioration …. Ergo…. top-shelf service.

He did comment that COVID and supply chain disruptions both have played havoc in the entire audio industry. Available tech bodies were off sick because of COVID… etc. Supply chain parts shortages were - and continue to be - common.

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