I can't believe this.

Thanks for all the additional comments.

I spoke to the Service Manager before shipping, and he never mentioned that they were backed up. If he had, I may have tried to find a different place to send it. I should have asked, let me remember that lesson.

Unfortunately, there are only so many authorized Tascam repair facilities and the warranty time period is now up.

This situation reminds me of how many places now expect a tip for just doing the job they are paid to do.

ozzy

Ozzy I bought a Tsakadiris monoblocks for 4K, next to me about a mile from me.Unfortunatly they close. When I thought I needed help? The guy won’t even return my email? Though I believe he sells online. I think this guy is nice but lack responsibility to help his costumers.He won’t assist me though I was told by his rep , the service is in California? None. It’s in Canada, Iam from Illinois.Thank God Tsakadiris devices in Greece are so helpful.

Grannyring I can’t wait to see your new music room on the new house ? 

Warranty work/claims are not like other services like shipping or airline seat selection. Both those are services you go into knowing there is a fee schedule,,, it will not be free. Warranty work is included and advertised as part of the product you purchase. There should NEVER be a fee scale/structure after purchase to something you already purchased. When you purchase a product with warranty, the inclusion of warranty service is a part of the deal.

Your being screwed.

Theoretically, one could wait forever if not paying the extra and individuals kept jumping the line by paying the premium. Never heard of this with audio repair before, ridiculous.