2. misc-audio
  3. 181330-41

I can't believe this.

I have had a Tascam recorder in for warranty repair since October. They claim they are backlogged and have no idea when they can look at it. They claim they are still trying to fix equipment that came in last summer.

But here is the thing that grinds me. They want, " I think they may be able to do a priority service for you, however as I mentioned, most of our service centers that do provide priority service have a fee for it".

This seems like bribery to me.

ozzy

ozzy
ozzy's avatar
ozzy OP
7,639 posts
 

The Denon will only record up to 24/96hz.

ozzy

cleeds
6,249 posts
 
ozzy

The Denon will only record up to 24/96hz.

Ahhhh, you are correct. How odd! (Not odd that you're correct, the 96kHzlimit is odd.)

ozzy's avatar
ozzy OP
7,639 posts
 

cleeds,

Thanks for trying. These types (PCM 24-192hz, DSD) of digital recorders seem to have vanished. 

ozzy

ozzy's avatar
ozzy OP
7,639 posts
 

So, since I still can’t get any type of update on my warranty repair here is the latest from Tascam customer service. What a joke!

"I have done what I can do to help you in this situation. There is no one at Tascam that you can contact in regards to the repair status of your unit that is over at Tap Electronics. As I said before, we at Tascam have no control over the repairs at Tap Electronics."

ozzy

cleeds
6,249 posts
 

That’s a BS response. Your agreement (warranty) is with TEAC. It is its obligation to honor the warranty - it can’t simply say "no one" at TEAC can help and then blame a third party.

You need a new, replacement unit. Get your dealer involved to be your advocate. Or, seek a refund.

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