2. misc-audio
  3. 181330-41

I can't believe this.

I have had a Tascam recorder in for warranty repair since October. They claim they are backlogged and have no idea when they can look at it. They claim they are still trying to fix equipment that came in last summer.

But here is the thing that grinds me. They want, " I think they may be able to do a priority service for you, however as I mentioned, most of our service centers that do provide priority service have a fee for it".

This seems like bribery to me.

ozzy

ozzy
ozzy's avatar
ozzy OP
7,579 posts
 

cleeds,

Thanks for trying. These types (PCM 24-192hz, DSD) of digital recorders seem to have vanished. 

ozzy

ozzy's avatar
ozzy OP
7,579 posts
 

So, since I still can’t get any type of update on my warranty repair here is the latest from Tascam customer service. What a joke!

"I have done what I can do to help you in this situation. There is no one at Tascam that you can contact in regards to the repair status of your unit that is over at Tap Electronics. As I said before, we at Tascam have no control over the repairs at Tap Electronics."

ozzy

cleeds
6,079 posts
 

That’s a BS response. Your agreement (warranty) is with TEAC. It is its obligation to honor the warranty - it can’t simply say "no one" at TEAC can help and then blame a third party.

You need a new, replacement unit. Get your dealer involved to be your advocate. Or, seek a refund.

ozzy's avatar
ozzy OP
7,579 posts
 

cleeds,

Man, I agree with you. The Dealer, Sweetwater has said they will provide a refund. (I’m not sure if it would be 100% or store credit) I haven’t got that far yet.

But no replacement units are available.

At this point, I can’t even get someone from TAP (the authorized Tascam repair center) to return my calls and emails.

ozzy

cleeds
6,079 posts
 
ozzy

The Dealer, Sweetwater has said they will provide a refund. (I’m not sure if it would be 100% or store credit) I haven’t got that far yet ...

Good for you for involving your dealer and kudos to the folks at Sweetwater for doing the right thing.

... no replacement units are available ...

I'm sorry to hear that. It increasingly looks like TEAC is beginning to have "issues."

More to discover