I can't believe this.

That’s a BS response. Your agreement (warranty) is with TEAC. It is its obligation to honor the warranty - it can’t simply say "no one" at TEAC can help and then blame a third party.

You need a new, replacement unit. Get your dealer involved to be your advocate. Or, seek a refund.

cleeds,

Man, I agree with you. The Dealer, Sweetwater has said they will provide a refund. (I’m not sure if it would be 100% or store credit) I haven’t got that far yet.

But no replacement units are available.

At this point, I can’t even get someone from TAP (the authorized Tascam repair center) to return my calls and emails.

ozzy

ozzy

The Dealer, Sweetwater has said they will provide a refund. (I’m not sure if it would be 100% or store credit) I haven’t got that far yet ...

Good for you for involving your dealer and kudos to the folks at Sweetwater for doing the right thing.

... no replacement units are available ...

I'm sorry to hear that. It increasingly looks like TEAC is beginning to have "issues."

I am sorry for this on-going saga, but I think Audiogon users need to be aware that Tascam does not provide any type of repair services for equipment under warranty.

I was pretty much just told off and then they hung up from the Tascam Service Rep and the Customer service.

The Customer Service says there is nothing that can be done. TAP, the service repair arm of Tascam products says it will be months before they can even look at the unit. And he told me to stop writing and calling.

I have asked for the unit to be returned to me as-is. So, we’ll see when that happens.

Does anyone know a number, email, contact for TEAC or Tascam management that can intervein? Or at least someone within their organization that cares?

So far all I have is the website contact info page that gets me back to the same people.

Man, I am stressed out over this...

ozzy

ozzy

Hang in there. Thank You for posting your Tascam experience.

Happy Holidays!