Convincing your local dealer to let you try speakers at home


So, I had a great experience listening to some Devore 0/96 speakers yesterday. The challenge for me is that the room I heard them in is wildly different than any other room I’d ever listen in. (I’ll share a photo, below.) I really have no idea if spending $13k plus on these speakers would work out. I’d need to try them at home.

For all I know, these dealers might be ok with me trying some speakers at home. I don’t know and am not yet ready to ask.

But I’m curious whether folks here have any stories to tell about the reactions they’ve gotten when they’ve asked to try speakers at their home. If you have a story, especially if it’s a more expensive speaker, I’d love to hear your story. How did you convince them? If they turned you down, what was the reason? Did you agree?

 

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I've has two experiences - one bad and one good.  When I purchased my Focal Electra 1027  speakers in 2007, the dealer where I auditioned them was a jerk. He wasn't ready when I drove 60 miles for our appointment. He ended the session after 45 minutes and wouldn't  let me take them home on approval. So instead of paying him $8,000 for them which I was willing to do for his time and trouble (which was very little), I bought them new online for $5,000 from Canada.

Recently I purchased some smaller bookshelf speakers from Upscale Audio. They have a 60 day return policy, no questions asked. I did return the speakers and got my refund (but had to pay to ship them back).  I don't know whether that applies to big ticket items but I was pleased with how I was treated.

 

 

 

@styleman UpscaleAudio is one of the best companies I ever dealt with. Super nice, knowledgeable, easy going.

(1) I don’t know squat about DEVORE speakers or their dealers, Comments below reflect my general overall experiences

(1) MY EXPERIENCES PRE-COVID

maybe /…. ( but it’s very dealer specific ) AND very dependent on:

(I) speaker size weight & price strata … , and only on demo or pre-owned units (nada chance on the $$$$ models boxed up, and NFC on honkin’ big size units that cannot be boxed up and fit into a trunk of an SUV)

AND

(2) Only if the dealer has a well-established prior relationship with you and supported by a prior purchases history out there …. Not necessarily independent of $$$ …. ( Dealer rationale: too many time wasting tire kickers out there ,,,)

(2) COVID + POST COVID:

..,FFC ….Supply issues restricting available inventory, buyer sentiment on actually closing the deal sucks , COVID isolation threats , etc.….+ all of the other pre-COVID challenges above,

RE: Ka-Ching $$$$ models : = never … they hook them up in-store to the very best electronics and tweaks that they have available. An audition in store will provide a very decent snapshot of whether they will perform admirably at home. Otherwise sayonara (politely, of course) and I cannot blame them. It’s a tuff business to sell $$$$ inventory with a discretionary complimentary audition assistance privilege provided.
(you can test drive a car at a dealership but not take it home syndrome …)

I would suggest an audition fee if you don’t purchase, to cover their costs and time. 
 

I auditioned speakers at home from 4 different dealers.  One brought Magico and Wilson speakers around on separate occasions neither of which I bought.  I offered an audition fee if I did not buy which he appreciated, but in the end  I did buy a few thousand $ of cables from him.

Another loaned me two sets of Avalon that I did not buy, but I’d already bought an expensive amp and cdp from him so I was a good customer. 

Another loaned me some large Proac K series floorstanders and some Sonas Faber neither of which I bought. From him I bought two dac/streamers  I needed for a second system, giving him the business as a ‘thank you’. 

Another shipped three sets of speakers to me for home demo.  There was no cost to me, which is incredible as their shipping costs were large.  I would happily have offered to pay the shipping costs too. Anyway, I bought my final speakers from them in the end so he was happy.