Contact a Sota dealer that you plan on purchasing the table from as they are Sota’s first line of enquiry for general sales questions.
Hey Sota - Whatever Happened To Customer Service?
Recently, I contacted Sota Turntables to inquire about their Comet VI model. I had a very simple question: What is the total height of the turntable without the dust cover? This is important to me as I store my table on a pull-out shelf with limited headroom. The reply I received was " Thanks for the inquiry. I don't have that measurement quickly available, but I do know it's 6-1/4" tall to the top of the cover, so I'd estimate an inch less." I responded that I needed to know for certain and could not rely on an estimate, due to my space issue. The response? " I'll see what I can do."
That was 5 days ago.
Wow. Has anyone dealt with Sota recently? How can I feel comfortable making a substantial purchase from a company that cannot answer a basic question from a potential buyer? I can't help but wonder what service after the sale would be if needed. SMH...
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@gnoworyta, ime, Sota’s lack of a response is more of an exception than their normal level of customer service. Also, don’t forget that Sota is not that large and some of their staff may be on holidays or working remotely. |
- 20 posts total