Convincing your local dealer to let you try speakers at home


So, I had a great experience listening to some Devore 0/96 speakers yesterday. The challenge for me is that the room I heard them in is wildly different than any other room I’d ever listen in. (I’ll share a photo, below.) I really have no idea if spending $13k plus on these speakers would work out. I’d need to try them at home.

For all I know, these dealers might be ok with me trying some speakers at home. I don’t know and am not yet ready to ask.

But I’m curious whether folks here have any stories to tell about the reactions they’ve gotten when they’ve asked to try speakers at their home. If you have a story, especially if it’s a more expensive speaker, I’d love to hear your story. How did you convince them? If they turned you down, what was the reason? Did you agree?

 

128x128hilde45

@kevn Thank you for taking the time to write out your approach. In your paragraph, about paying to audition equipment, you write,

The thought of ‘spending’ such money unnecessarily has never occurred to me, since the knowledge and learning I would be receiving from the audition would be so well worth the cost, if I didn’t proceed with the purchase.

May I ask, in earnest, if you take this approach when trying out cars you might purchase? If not, what's the difference between test drives and auditions? Do you offer to pay for other product testing? Golf clubs, bicycles, etc.? I'm curious what might make the difference for you between an audio dealer an audio dealer and others selling goods which might cost a lot but really require a "fit" between purchaser and item to purchase.

Off subject, but a bigger problem is auditioning cartridges at home.  I know of no dealer who allows this, even ones well known to me for many years.

The refusal is understandable, carts are extremely delicate, easily wiped out, damaged, or just put out of adjustment.  Further, once out of the box, their value falls to no more than half retail, so there is a big problem for the dealer if you audition at home and then choose not to buy.

Recent case in point.  I bought an Ortofon Anna but found I had not factored in its high mass in my lightweight arm.  It simply did not gel and I could hear this immediately.  So, with an hour or two and a day on it, I wanted to resell it.  I found no dealer interested, even at half price.  There is little market for used carts.  This is a costly cart, so I put it in my second system with heavier old 1980s Zeta arm.  It sounds good there.

Perhaps a dealer wishing to take a large share of the high-end cart market could dedicate one piece each of a few models to demo, taking a damage deposit of 50% retail?

As a former dealer I regret ever letting an individual take speakers home. They just bring the back to the store and say they didn't sound very good at home. 

They probably put them flat against a wall, or something equally as bad. 

 

As a former dealer I regret ever letting an individual take speakers home. They just bring the back to the store and say they didn’t sound very good at home.

They probably put them flat against a wall, or something equally as bad.

Did they ignore your instructions about set up? How frustrating if that’s what happened! Other people here have testified again and again as to how they (as customers) bought gear they took home. Wonder why that never happened for you.

If your experience was rule rather than exception, I'd expect that not only smaller dealers but outfits like TMR, Crutchfield, Music Direct, Upscale, and Audio Advisor would not let people try out speakers.

Hilde, I haven’t fully thought through every instance of product purchases, but I have a very strong feeling audio demos are far more difficult to undertake than any other sort of thing. The reason being that at the level most of us are in, rarely is it the case that an entire system, from source right through amplification and final delivery, are designed, synced and pieced together by a single hand or brand. For the non-professional, performance cars, golf clubs, bicycles, jetskis and the like almost always come in fully developed form - think of how crazy it would be to have an amateur put together an entire car by themselves…the results will inevitably fall way short of the kind of completeness that the complexity of automobile manufacture demands. Even matching specific golf club heads to the particular sort of shaft that works best for a golfer takes deep experience, when engaged at a high level.
 

The problem we face as audiophiles is that what we do is little more than a hobby…. there is little of professional outcome about it, unless one reviews equipment for other hobbyists. And yet, our little hobby involves the highly complex act of piecing together various components, cabling, isolation and electromagnetic accessories to arrive at a ‘product’ we call our ‘system’ - it is analogous to one who loves weekend driving as a hobby, tasked with developing and building a performance car for one’s own driving abilities, for a particular period in time. Given the level and quality most of us aspire for and strive to achieve, we are, effectively, amateurs engaged in the complex production of a professional experience.

It is nothing short of incredulous, in fact.

As such, I truly see no parallels between auditioning components for a hifi system, compared with test driving fully developed cars, tennis rackets, snowboards, or motorcycles. At best, one or two elements may yield marginally felt advantageous  for the amateur, for which recommendations from the related manufacturer would probably be already in place. The test drive of a car, as example, involves merely getting into the drivers seat and taking off - one is engaged with the intimate equivalent of the listening experience from the get-go. That of a component of a sound system involves a rather more inconvenient series of related acts, in the contextual equivalent of affixing wheels and choosing tyres, adjusting suspension, damping and brakes for the specific kinds of roads and tracks one will be driving on, before the actual test driving even begins. It takes far more effort on the part of both dealer and client to facilitate.

So, no, I don’t feel it necessary to offer a fee, let alone have one expected of me, in relation to testing cars or other kinds of sport equipment. With all of that, I test for best fit with my needs or specific wants, period. With hifi, I’m am not merely looking for best fit between me and another fully developed product, but educating myself on the far more complex equivalent of various components and products that may or not contribute to a more immersive driving experience, with possibility of a component becoming a part of my existing ‘car’. The audition becomes far more profound, complicated, and necessary of compensation for a dealers time and effort.

I hope this makes sense to you!

 

In friendship - kevin