Bluenote Reliability

I completely agree.We shouldn't have to deal with reliability issues when we spend so much money.A $2000
cd player is considered low end but it's not really
cheap by most peoples standards.My $200 Yamaha dvd
player hasn't malfunctioned once in three years.Over
the course of the last few months i had problems with
2 Exposure 2010s cd players and one Copland which
ironically uses a dvd rom drive. I guess at the end of the day customer support is what really matters. Exposure has a small distributor with one tech who is incompetent. My dealer had to tell him what to fix, he couldn't figure it out on his own.Lol.
Not Good.

I own the BLue Note Stibbert Improved and I read this posting after I turned on my unit. Many times the draw
will open and close and I have to open and close the draw 5 times for it to finally stay open so I can load a cd.
The unit does sound very good, but I'm just wondering
when the unit will stop functioning. I'vd had the unit about a year. I hope there are no other problems with it.
Thankfully once the unit closes it does not open in the middle of playing a cd.

I have a Koala and the draw started sticking and sounding a bit funny when spinning. Then the whole front panel fell off. What had happened was the screws had loosened off the transport because of vibration, eventually vibrating the screws on the front panel. I contacted Bluenote and they blamed the supplier for opening it up. I told them that it still had their tape unbroken as a seal, but they refused to take responsibility saying that the supplier was known for upgrading their products and probably had some of their tape?. I do not mind the fault as it was just a matter of tightening things back up, but to blame the supplier is a bit crap.

I just need to add a note to my last post. The transport on my CDP started to make a real strange noise over the last few days. I contacted Bluenote and they are going to ship a new transport out to me for free. My CDP is now over 2 years old and they have told they will service the player for as long as I own it with no charge.

I had a question for Bluenote regarding changing voltages for my Stibbert. I emailed them this morning hoping to hear back from them in a few days. I was shocked to see that my email was answered in 2 minutes!! That was amazing customer service!! Bob