Bluenote Reliability

I have a Koala and the draw started sticking and sounding a bit funny when spinning. Then the whole front panel fell off. What had happened was the screws had loosened off the transport because of vibration, eventually vibrating the screws on the front panel. I contacted Bluenote and they blamed the supplier for opening it up. I told them that it still had their tape unbroken as a seal, but they refused to take responsibility saying that the supplier was known for upgrading their products and probably had some of their tape?. I do not mind the fault as it was just a matter of tightening things back up, but to blame the supplier is a bit crap.

I just need to add a note to my last post. The transport on my CDP started to make a real strange noise over the last few days. I contacted Bluenote and they are going to ship a new transport out to me for free. My CDP is now over 2 years old and they have told they will service the player for as long as I own it with no charge.

I have had a Koala for a about a year now and I must say that it has perfromed flawlessly. I am not a big fan of the .50 cent remote that it came with, a player of this cost should have come with a decent remote. One thing I must say is that it sounds absolutly wonderful and compared to the Stibbert that I had in my home there was not 3K worth of difference in sound to jjustify the expense. It is a high end player with limited features but it is musical and very pleasent to listen to.