Innuos Zenith Mk3: Won’t Start Properly!


After over three years of having the Zenith with no issues, today it seemingly randomly decided not to start up fully (I typically leave it on always but had my conditioner’s power switched off for a few hours today). From an off state and unplugged, after reconnecting, the usual white LED turns on, on the front of the unit, but it never goes to the next stage where the LED changes to the user-selected color, after which you can connect to the device.

The server is unreachable from my.innuos.com, from Sense, and when using the link with the model name in it.

The network connection appears to be working. There is a solid orange light to the left of the port and a flashing amber to the right. I believe this is the usual light code indicating that the network connection is working. I also tested the Ethernet connection from the wall with a laptop and there were no issues.

The “startup” white indicator just stays on indefinitely. For this reason I’m guessing that the unit is failing to fully boot up.

I’m running the latest Innuos firmware, 2.2.25 or whatever version it is now - I updated it about two weeks ago and had no issues - until now.

I will send Innuos a support request but it’s the weekend so I thought I’d check here first to see if anyone has had a similar issue. I’m not sure there is much that can be done without Innuos’ help though.

Oh I also tried connecting it in a different room with a different ethernet connection - there was no change.

nyev

I have the same streamer and would be glad to check any;thing that would help you.  I leave mine always on as well.

I haven't updated the firmware lately and will delay until I hear back from you what the issue you are having is.

Good luck and let us know how it turns out.

Jerry

Make sure that the IEA plug of the PC is unplugged and then fully inserted, it solved the same issue for me once. I am on Sense 2.2.5 and that’s not the issue. Good luck!

@antigrunge2 , very interesting about the IEC plug issue.  I’ve tried unplugging and re-inserting the Audioquest Hurricane PC a few times and no success.  When I tried it in a different room with a different ethernet port, I also tried using a different, generic power cord.  

First issue I’ve had in 25 years with any component that actually prevented me from playing music, full stop!  I may have to dig out my 20 year old CD player.  

For all intents and purposes my Zenith Mk3 is bricked, at least currently.  Not sure what Innuos can do aside from me sending the unit to Portugal.

While I do think it could be a software issue instead of hardware, chances are it’s not an issue specifically with the latest version of software.

 

Sorry to hear that. Do call InnuOS service. I have found them to be very responsive and helpful.