Oppo 980H Bug

Has anyone else noticed that the first second of a cd track is cut off on the Oppo 980H? I thought maybe it was just mine, but I emailed customer service and this was the response:

"No, this error can't be fixed. The first half note is always truncated in our hardware designs. We have not yet isolated these errors."

I am surprised I did not read about this in any of the reviews. I am thinking about sending mine back. Does this bug only exist in the 980H or is it in the other Oppo players as well? Sometimes it is not noticeable on tracks that start softly, but where the music kicks in right away, it produces a jarring effect.