@nonoise so two weeks ago, I did just that. And it did say it was to expire by 01/16. - I wouldn't be charged. But they say now that there is no record of it!
Qobuz hell
Ending a subscription with qobuz turned out to be hell. I did it two weeks ago only to find out that my account is still active and I am still being charged. I contacted qobuz yesterday and the first response was from a bot saying at 9AM they will be back online tomorrow. Which is actually today, so when I got online to figure out what happened, I received the rudest, most useless responses and then ending the chat by the agent. So as of now, I am unable to cancel my subscription - I don't want to use it, pay for it etc. I found it mediocre anyway.
I have no doubt I will spend many hours trying to cancel it in the coming days and get horrible treatment.
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@tomcy6 I did cancel it "successfully" from the menu but when I open it again it still says my subscription is active. It should not have gone to the next month. And Qobuz customer support is terrible |
- 70 posts total