2. misc-audio
  3. 182160-166623

Qobuz hell

Ending a subscription with qobuz turned out to be hell. I did it two weeks ago only to find out that my account is still active and I am still being charged. I contacted qobuz yesterday and the first response was from a bot saying at 9AM they will be back online tomorrow. Which is actually today, so when I got online to figure out what happened, I received the rudest, most useless responses and then ending the chat by the agent. So as of now, I am unable to cancel my subscription - I don't want to use it, pay for it etc. I found it mediocre anyway.

 

I have no doubt I will spend many hours trying to cancel it in the coming days and get horrible treatment.

grislybutter
grislybutter OP
3,003 posts
 

@mirolab 

I will definitely check out Tidal. In all honesty, Qobuz could be decent, if it weren't for the connection drops and the lame search. It's hard to believe they couldn't write decent queries that would literally take a day or two.

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clearthinker's avatar
clearthinker
1,582 posts
 

Can it, if you don't like it.

These quys are here to give you a bad deal.  That' s how they make their money.  Like the victims of a Ponzi scheme or crypto, there are always enough idiots out there.

Until there aren't.

mirolab
208 posts
 

@steakster 

Thanks for the Tidal advice.... you know, I have not made any of my own playlists at all.  I do lots of searches, and play songs and albums, but haven't spent the time to make playlists, as I don't think I'd ever play a playlist that I made. 

Which brings me to a thought.... why isn't there a manual or user guide or tutorial on how best to use Tidal??  I remember looking for info on how to use the app, and came up empty.  Maybe its on me for not digging more, but I still find myself swearing at the interface!  

 

moonwatcher
447 posts
 

Just FYI for those in the U.S. who might not know: If you like Tidal (any paid tier, with or without MQA) you can get it for a yearly subscription through Best Buy "dirt cheap", and make it price competitive with any other streaming service. That’s what I have: Tidal HiFi (no MQA) CD quality and I’m more than happy with it, especially now that more streamers have the Tidal Connect app. Ease of use is almost as important as sound quality, at least for me.

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