Finally!! Someone who runs balanced!! Did you read this?
excerpt from the Elac PPA-2 Manual:
"Typically a balanced connection will be more immune to hum, so it would be the preferred connection. However, you must be careful that the shell of the XLR is not connected directly to the ground line within the XLR connector ( That sentence is a little confusing but I take it to mean that the shell of the XLR should not be connected to pin 1). They SHOULD be independent. The shell is the external shield of the cable and connector, and should be the CHASSIS connection. The ground wire within the XLR is twisted with the (+) and (-) balanced and should be the signal or tonearm ground. This can all be confirmed with an Ohm meter. "
I did not connect the tone arm ground to pin1. The tone arm to preamp cables are shielded star quad, so there isn’t an available wire from the arm to run the tone arm gnd. That's running externally, like a regular turntable cable. The shield ground is connected to the shell at the preamp end and floats at the other end.
That’s my deviation from the manual and although I doubt that is the issue, my doubts generally have no effect on the real world.
What do you think?