Well I opened a ticket with iFi and they continue to demonstrate they have no tech support. They only reply with a referral to their set up instructions which are no help. I have opened 2 separate tickets since i purchased the stream and this is their pat response to tickets.
”Thank you for reaching out to us about the ZEN Stream. We appreciate your feedback and will pass it along to our development team for consideration in a future software/firmware update. While we cannot provide an estimated time of arrival for such an update at this time, please know that we take customer suggestions seriously and will do our best to incorporate them in future updates. Thank you for your patience and understanding.”
They should just admit it and say “Sorry we are unable to help in any way”
@jackd Thanks for your input. Yes I did complete a full reset each time. I somehow was able to reinstall, for a third time, the most current software and my Zen is again seen by roon and I am able to stream. Back to my DAC and volume having to be reset each time either one is turned off. Full circle! The reason I turn them off is that I don’t use this system every day, my DAC uses tubes and my LPS powers my Stream and 2 optical FMC’s and gets warm. Just gonna live with it as is.