2. amps-preamps
  3. 183521-175357

My experience with Kinki warranty

I wish anybody who has this integrated luck as the after sales support is complete garbage. Been waiting months to get a board so that I can fix a stuck volume control. Today I was hung up on by the rep from Kinki when I complained about not getting the board and then they tried to ask for all of the same info I had given months ago. Todd over at tek audio specialties is the person who is supposed to be in charge of US warranties but seems to lack any customer support skills.

Has anyone else had problems getting support on Kinki products?

128x128temmple
tubeguy76
158 posts
 

That sucks, they look like great products. 

jjss49's avatar
Ag insider logo xs@2x
jjss49
6,612 posts
 

i had a problem with my ex-m1, it evidently took a hit during shipping from the prior owner, one channel would go out after the unit had fully warmed up playing music.

i emailed kinki in singapore, and the guy there was responsive... after some back and forth he said please send it to todd in texas, he will diagnose and fix... which i did, and which todd did (he is very sharp, found a cracked trace on the offending channel's input circuit board, fixed it up, send it back to me and all has been fine ever since

jackd
1,068 posts
 

Todd's always been great with me but if you are having a problem getting a part sent from Kinki to Todd then try contacting Ken Ng directly at Kinki as that's who Todd would have to go through to get the parts. 

temmple's avatar
temmple OP
120 posts
 

I ended up going through Kinki directly and they were very helpful and are sending the part today. This took months to get to this point. Todd was completely in the wrong here and I am sick of dealing with people who have no tact and attack when confronted with a simple question. 
 

 

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