My experience with Kinki warranty

That sucks, they look like great products. 

i had a problem with my ex-m1, it evidently took a hit during shipping from the prior owner, one channel would go out after the unit had fully warmed up playing music.

i emailed kinki in singapore, and the guy there was responsive... after some back and forth he said please send it to todd in texas, he will diagnose and fix... which i did, and which todd did (he is very sharp, found a cracked trace on the offending channel's input circuit board, fixed it up, send it back to me and all has been fine ever since

Todd's always been great with me but if you are having a problem getting a part sent from Kinki to Todd then try contacting Ken Ng directly at Kinki as that's who Todd would have to go through to get the parts. 

I ended up going through Kinki directly and they were very helpful and are sending the part today. This took months to get to this point. Todd was completely in the wrong here and I am sick of dealing with people who have no tact and attack when confronted with a simple question. 
 

I have kinki amp. Nothing but great communication.  Not sure why you didn't go to them in the first place.  Didn't you buy it direct?  I did.