The first time they sent the player back the door still had problems ... TAP had me send the player back ... When I got it back after the second repair, the opening and closing of the door is improved but still reads "tray error" at times ...
Everyone makes mistakes and repair of audio gear can be a tricky business, so I can accept that the first repair attempt was not successful. But with the possible exception of shipping damage, there is no damn excuse for the second failure. That’s just sloppy.
I can imagine that you are frustrated and resigned to this unit never functioning properly again. But if I were in your shoes (and I have been, although not with Esoteric), I’d send it back once more. My reasoning is that these companies don’t know they’ve failed unless the customer tells them. And in this case, Esoteric/TAP has failed miserably.