Is it possible for a high end manufacturer to overprice their goods?


Having just read the interesting and hyperbole laden review by RH of the new Rockport Orion speakers in the latest issue of The Absolute Sound, one thing struck me..

is it possible in the high end for a manufacturer to overprice their product ( doesn’t have to be a speaker, but this example comes to mind)? I ask this, as the Orion is priced at $133k! Yes,a price that would probably make 99% of hobbyists squirm. Yet, the speaker now joins a number of competitors that are in the $100k realm. 
To that, this particular speaker stands just 50.3” tall and is just 14.3” wide…with one 13” woofer, one 7” midrange and a 1.25” beryllium dome ( which these days is nothing special at all…and could potentially lead to the nasties of beryllium bite).

The question is…given this speakers design and parts, which may or may not be SOTA, is it possible that this is just another overpriced product that will not sell, or is it like others, correctly priced for its target market? Thoughts…

128x128daveyf

The "market distortion" aspect as suggested by @hilde45 has merit in my opinion. Here’s this audio market where everyone plays nicely and introduces "new products or new versions" with incremental price increases of, say 10%-20%. Then, out of nowhere some manufacturer has the audacity to take that metric and increase it by a factor of 2 over previous "norms". This presents a number of possibilities for other manufacturers. The "sticker shock" of their top end products is has been obliterated by another company (thank you!) so their products appear to be a more reasonable cost/performance value. So, they would feel justified in raising the price, not just 20%, but 40% and still be very much in line with the perception of high performance AND high value. So, yes, a market distortion could follow the introduction of steep pricing into the marketplace.

A little about the luxury market: Centi-millionaires, traditionally, don’t loose sleep agonizing over whether or not they received strong price/performance when making a purchase.. They are primarily concerned with owning something that really IS something worth owning. Sure, they’ll brag about the "guts" or "workmanship", but their true motivators may be the intangibles that can’t be measured. What is the prestige in owning the best of the best actually worth? And, if it IS expensive, wouldn’t it be viewed as a badge of honor rather than a shockingly high-priced trophy?

Customers are also different. Many who engage in the ultra highend of a product category are true enthusiasts who love what they are doing and appreciate every nuiance their extraordinarily expense product does for THEM. They ARE getting great value from something they have heavily invested in.

Back to the marketing considerations, I think we could look at various price ranges to see if a significant and meaningful gap exists whereby a segment of the buying public is being ignored, or has been abandoned altogether. As a result of that 2x product introduction, is there still a healthy market for legitimate high-value products at 1/2 that price, and somewhere in between? IF that 2x product negatively impacted the viability and availability of those other (lower) price ranges, then some measurable damage has been done.

I suppose I could purchase a pair of $133,000 speakers if I want to economize a lot elsewhere in our lifestyle... If my wife would let me, of course 😎. She needn't worry. It ain't going to happen. Our values and goals are aligned.

Once said, the comments made by Pope Francis and the criticism of materialistic values is a slippery slope. Consider a $133k or $3k pair of loudspeakers. If you get on his slope then you have to ask, "Why should we enjoy any stereo or hometheater system when there are poor people living in cardboard boxes?" We also would then have to ask, "Who's to decide how much we are allowed to spend, if anything, on loudspeakers?" 

Hopefully Pope Francis is not making the decision. Fancis sounds like he forgot the story of the woman honoring Jesus by pouring expensive perfume on Him. Some of the people in attendance criticized the woman because the perfume could have been sold and the money given to the poor. Jesus rebucked them for numerous reasons. And if I unpack this Gospel story, the economics major in me makes me see that there was a market for the perfume that honored Jesus. This means that somebody developed the perfume because they recognized the demand for expensive perfume. For the reasons cited in the Gospels, Jesus didn't have a problem being honored with expensive perfume. Implicitly, it would seem that Jesus didn't have a problem that there was an expensive perfume and a market for it.

This brings us back to $133k speakers. If there is a market for the attributes the speaker offers, the law of supply and demand dictates that there will be some quantity demanded, that can be zero, by those who have the means. On the supply side, any product is going to have R&D costs that are outside of direct labor and material costs. Then there is also the general and administrative costs (G&A) associated with a product as well as sales and marketing expenses. The R&D, G&A, and S&M can be quite high relative to the direct material and labor cost. The speakers will be priced at the level that maximizes profits.

Bottom line: If you look at only the material cost and direct labor part of a $133k pair of speakers, you will find the speakers over priced. If your look at the full context of a speaker's manufacturing costs, you might or might not find the speakers a fair value at market price. If your want to factor in some moral values about what people should be able to afford, all bets are off.

 

@waytoomuchstuff 

A little about the luxury market: Centi-millionaires, traditionally, don’t loose sleep agonizing over whether or not they received strong price/performance when making a purchase.. They are primarily concerned with owning something that really IS something worth owning. Sure, they’ll brag about the "guts" or "workmanship", but their true motivators may be the intangibles that can’t be measured. What is the prestige in owning the best of the best actually worth? And, if it IS expensive, wouldn’t it be viewed as a badge of honor rather than a shockingly high-priced trophy?

Very well put. Their motivation by the "intangibles" specifically referenced here place them outside of audiophilia, in my opinion, as their concern is about their power (relative social status) and that is neither about "sound" nor "music." (Nor about their soul, if we channel Pope F.)

we could look at various price ranges to see if a significant and meaningful gap exists whereby a segment of the buying public is being ignored, or has been abandoned altogether. As a result of that 2x product introduction, is there still a healthy market for legitimate high-value products at 1/2 that price, and somewhere in between? IF that 2x product negatively impacted the viability and availability of those other (lower) price ranges, then some measurable damage has been done.

This is really insightful. Let me see if I got the gist: the intrusion of hyperbolic price increases ("game-changer" products and prices) creates a carve-out which damages an existing market segment. That segment has high quality (if a bit more expensive) stuff. They experience a new customer drought. Here, my mind goes to, say, an expensive Hegel H30 amp which at, say, $16k may be just a fantastic amp and an end-game solution for many customers in that aforementioned segment. But now, if enough people are now chasing, say, Gryphon amps, then Hegel has a problem because the carve out is starving them. I hope I am getting that right.

Once said, the comments made by Pope Francis and the criticism of materialistic values is a slippery slope. Consider a $133k or $3k pair of loudspeakers. If you get on his slope then you have to ask, "Why should we enjoy any stereo or hometheater system when there are poor people living in cardboard boxes?" We also would then have to ask, "Who’s to decide how much we are allowed to spend, if anything, on loudspeakers?"

Who's to decide? Are you suggesting that there should be no limits? 

@hilde45

"hyperbolic price increases"

When the "market" determined that a $4 cup of coffee could actually be enthusiastically adopted when the "norm" was 99 cents -- with free refills, it may have been a good example of a game changer? It might be interesting to take a granular approach and determine how consumers prioritized the elements of that $4 cup of coffee at the time: "the coffee"- 99 cents, "being actively involved in the coffee culture"-99 cents, "looking good while I’m drinking coffee"-99 cents, "an affluent, unique experience"- 99 cents, "free wifi" - 4 cents?

Now take those numbers and project a straight line out to 100,000 times that investment ($400k) while removing the word "coffee". Is there some level of consistency in the motiviators?