2. digital
  3. 184091-1608

Bluesound Node 2 producing distortion and dropouts

I have my Bluesound Node connected via co-ax to a Chord Hugo TT-2 and have been experiencing some issues as of late. When I start to listen to music I sometimes have a distortion with dropouts. I have found that if I unplug the power cord on the Bluesound and press the buttons on the top and re-plug the power cord, the issue goes away.

is anyone else experiencing this? Is this a signal from the Bluesound that is starting to fail and I should start shopping for a replacement streamer. A little background, I originally bought this unit 3-4 years ago,new. I used a Rega DAC then a Chord Cutest and about 6-8 months ago the Hugo. Until a few weeks ago I had great service from this unit, so I don’t feel the DAC is related to the issue. I mainly am using Tidal and Qobuz for streaming.

any insight is greatly appreciated, thank you.

Theo

128x128theo
dinosore
100 posts
 

Try putting in a support request [Help/Send Support Request].  BS can look at your log and possibly diagnose what is causing the problem.

It may take a day or two for them to respond.  In the meantime, try posting your question to the Bluesound Community Forum.  They monitor those posts and may be able to suggest a few things to try right away.

theo's avatar
theo OP
2,662 posts
 

dinosore, I figured since it was out of warranty they wouldn't help me. But I will try that and see what they say. Also is that community forum found on the bluesound website or is it here on audiogon.com? I wasn't aware of its existence. 

Thank you for your help 

 

donlp33's avatar
donlp33
3 posts
 

I have the same issue with 14 month old node n130.Started about 6 weeks ago.Node will disappear from player draw,my pulse speaker and blusound soundbar are still there.The node is connected with ethernet cable,Happens about every 5 days.Unplug node and it then works normally.Tryed router reset procedure,same issue.I wonder if it's related to last update?

donlp33's avatar
donlp33
3 posts
 

To go to the bluesound forum.In the bluos app go to help/online support/scroll down to community/join the conversation.

theo's avatar
theo OP
2,662 posts
 

donlp33, Thank you for your response and the way to find the forum. But I hadn't thought of a error on the last update. Maybe Bluesound has a fix in the works, but I will send them an email dinosore suggested and make sure that they may have an issue brewing.

Thanks again

 

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