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Was I Expecting Too Much

Hi everyone.  I'm looking for a heading check with a situation I encountered yesterday.  

Background:

I'm planning to upgrade my turntable later this year - Q3 is my target.  After my research, I've narrowed down to AMG and Brinkmann.  I was able to audition an AMG Viella yesterday, and was looking to audition a Bardo or Taurus for comparison.  I know my thought of trying to fit in a Brinkmann demo was last-minute, and some dealers are particular when it comes to appointments and allowing them time to setup their demo.  

The Situation:

So I called the local Brinkmann dealer and inquired to see if a bardo or taurus happened to be setup.  The salesman I spoke with said they had both, and he was going to check if a demo was possible.  After a few minutes, I get a phone call back from the owner who seemed rather dismissive of my request.  I explained that I'm currently doing my research and looking to hear some demos to help down-select, and that my purchase would be a few months from now.  He asked for my budget which I found strange as I already stated what I was interested in demoing.  Then the conversation turned to what gear I already own, which I understand sort-of.  Then the owner basically said it doesn't make sense for me to demo anything now and to call back when I'm ready to purchase.  

How am I going to know what I want to purchase without demoing the options?

Was I expecting too much by asking to hear equipment that I'm interested in?  My opinion is a sale isn't guaranteed and an audio dealer, just like any other dealer, needs to invest some reasonable amount of time to capture a sale.  You don't capture all the sales, but I didn't think I was being unreasonable in my request and certainly was not trying to waste anyone's time.  I was pretty transparent with where I'm at and I guess he was reciprocating my transparency by telling me to go away.  I felt "less-than" by this experience.  As if I wasn't worth investing any time into.

Thoughts?

 

cbl117
grislybutter
3,102 posts
 

@clearthinker @raysmtb1

this is why I don’t listen to gear at hifi stores. I look at it. I know they can tell when I walk in that I will not buy anything.

I’d like to get the most value for my money and usually I buy used, and I don’t feel I should waste the dealer’s time with pushing buttons for me.

"Fortunately" in high end stores there is nothing I could afford anyway so it wouldn’t help my decision to listen to a $2.5K component.

I think the answer to the dealers’ problem is buying and selling used gear, or just "trade-in". But so far, they weren’t interested in anything I offered, including what they sold me a few years ago/

tylermunns
601 posts
 

If a boss overhears an employee speaking to a customer in a curt manner, or any manner that could be considered even remotely rude (even under a liberal definition of ‘rude’ - but these are the rules of engagement in customer service), that employee could be fired that day. At best, receive a talking-to.  
This owner dismissed all precepts of customer service.  
Maybe the owner was having a bad day and isn’t like that normally. Still, not your problem.  
The owner effectively said, “I can’t be trusted and I don’t want your business.”  
In the words of Aldo Raine, “obliiiiige him.”

boothroyd
365 posts
 

https://m.youtube.com/watch?v=QJ-1sdHCL5I

mahler123
3,357 posts
 

What a frustrating experience for the OP.  I get what @russ69 and others have said about how frustrating it is for dealers that have to deal with tire kickers who then buy off the internet, but it seems to me that if a retailer is to compete with the internet they need to provide an experience that can’t be provided there.  I think it is reasonable for a dealer to be up front about it and when dealing with purchasers of megabucks components to ask a few screening questions.  It may also be reasonable to charge a small fee for an audition, maybe $100, refundable upon purchase of that item or any other item from the dealer.  For someone interested in a $20K component that isn’t to much of a hit, and it might screen off enough of the non serious buyers.  The old paradigm of investing in a potential customer just doesn’t work in this day and age

waytoomuchstuff's avatar
waytoomuchstuff
1,125 posts
 

The first MINUTE of the interview process between potential customer and dealer is the most important.  It is during this period were it will be determined IF there is a valid reason for either party to continue pursuing their obnjectives.

Key words from a customer such as "I'm shopping for a ...." is a bad place to begin a conversation.  The term "shopping for" can have many connotations including: "I'm going to buy where I'm going to get the best deal".  Dealers have seen this movie before, so some quick math (I'm going to offer my time and resources and my prospect of closing this sale are on the order of 20%) and may prefer to withdraw.  "Ready to buy" puts his prospect at 60%+.  Simple math.  Business 101.

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