@carlsbad2, pretty sure he meant Roon charges for you while they take days or more to help with service outages. He’s lamenting there is no credit for the time the service is not providing what he is paying for. Pretty reasonable position, it seems. Jeffseight’s position I mean.
I use Innuos’s Sense to control qobuz and love it. It’s a version of Roon like Pepsi is s version of Coke. Not affiliated in any way. And Sense is free but only available to Innuos owners.
On my system, Sense sounds better than Roon. Other Innuos users I know concur.