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Question re: Aurender N20 Server, Qobuz album takes 10-15 seconds to start playing

When I select a Qobuz album. It takes 10-15 seconds for it to start playing. When playing the Blue Coast playlist and when switching from one track to another, I get the message “wait, reconnecting” (several second delay). 

All devices have been updated, rebooted, etc. I am working with Aurender Customer Support, and they remotely checked my Aurender N20. They report:

“The problem is not with the Aurender getting offline but most likely the iPad tablet communication reaching the Aurender with acceptable speed. If your Aurender does not say "No IP" on it, the network connection for the N20 is stable. Because the setup was stable before and as you said, had have not changed anything, it is most likely network related. This is Aurender’s opinion and what the Engineer has said”. 

When I get home, I will use my iPhone to connect to my N20 and see what happens. I will also check my iPad settings and will turn it off and on again (cold boot). 

Everything was working fine until several months ago. Assuming the issue is my Apple iPad (5 generation, 256gb), what should I be looking for? Maybe some Apple update changes some settings. Any suggestions or thoughts? 

I will also call Apple support for advice this afternoon. Thanks

 

hgeifman
hgeifman OP
2,268 posts
 

Yesterday, I rebooted all devices and confirmed all software was current.  A friend reports he had similar issues and had to update his Qobuz App.  I will sign out of Qobuz and log in again. I will also test using my stored albums when I get home later.  

My iPad Air is generation 5, purchased last year and is a current model.  It has no data on it.  

All devices are current and up to date inclining my N20, iPad and Netgear ORBI router.  My single network switch was disconnected from power and then reconnected.  

If the issue was the Aurender, other people would have reported.  It has to something with my configuration or settings.  I have no clue what it could be.  Thanks.  

 

zlone
746 posts
 

Maybe it is a bandwidth/buffering issue? Try plugging a laptop into the Orbi that the streamer is using and run an internet speed test. I am not familiar with Aurender configuration, but check if there is a setting for how much of the selected track to buffer before playing. If there is one, try reducing it. 

carlsbad2's avatar
carlsbad2
1,781 posts
 

Take the switch out of the internet feed and try it as a test.  

I have had roon lock up issues that seem to have gone away when I switched switches.

Jerry

jond's avatar
jond
5,886 posts
 

It's definitely not your Ipad I run an ancient Ipdad Mini as a remote control for my Auralic Aries Mini it works just fine the culprit is likely upstream.

vonhelmholtz
911 posts
 

I run my N20 screen blacked out and I do get a delay when changing bitrate/depth, but I believe this is happening as my DAC attempts to lock the signal.  When I don’t change bitrate/depth, I don’t get a delay.

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