Used PS Audio Items

PS Audio has good equipment that people are generally happy with.  HOWEVER, they have a pitiful reputation for service - among the worst in the industry.  Once your item is out of warranty, they will almost always tell an owner that needs a repair or service - that they can no longer support the product due to some parts issue.  The Audiogon Forum is filled with users who have all received the same story.

I just recently threw away a power regenerator because they would not service it and it was no longer working.   STAY AWAY.   You've been warned !

Check the stream of discussion on the thread about upgrading a 15 year old system.  One of the contributors to that thread said this ... I am quoting !

The PSAudio experience is not unique.  I had the same problem with them with a Phono Pre Amp and these Forums are filled with similar stories about their lack of support for various components.

Here's another good one in response to my question about PS Audio...

re PS Audio.  Their issues started well before the pandemic.  Their attitude is: Thanks for buying our stuff, it shows that you are a discerning consumer.  It broke?  Sorry man, we are a small company, and it is your responsibility as an audiophile to keep us going, so here is the replacement which costs 3x what you originally paid and might last half as long. 

THE WORST COMPANY IN THE INDUSTRY

Wow! I'm here most days, but somehow that info got by me. Good to know. I will avoid them in the future.

A bunch of BS! I own all of the latest ps audio products and have had some of their earlier versions and if I needed support, they were there. No equipment issue, so didn’t have to send anything in.

I just did some searching on Google and in the audio got forums and I see nothing but praise for ps audio support. On page 7 or 8 doing a search on audiogon forums for psa support, ps audio did specify to an eBay buyer there would be no support for something they bought that didn’t have a valid serial number, which is great to hear.

so for the above poster above stating they are the worst company in the industry, this is pure BS!!!! And should be removed from this site with no valid evidence.

‘I would buy another piece of audio gear from ps audio in a heartbeat with no reservations

Many PS audio items show up on TMR’s used website almost daily. At first I had thought that it seemed a lot of people dump that gear. Thinking about it though, with the PSa trade up program, they probably get a ton of gear, and don’t have the time to bother listing and selling it, so they contract with someone like TMR to liquidate the trade ins.

Tmr in Colorado as is ps audio. I’m guessing that’s why so many of their products end up on the site.