Policy changes at The Music Room TMR Audio


TMR has made a few changes to their policies which may interest folks.

Warranties for used gear is now 90 rather than 45 days.

Trial period is now 30 rather than 14 days.

There is now a restocking fee of 5%. Their rationale for this makes sense and seems reasonable. It would be nice if there could be exceptions to the restocking fee, such as cables and other products which don't need extensive checking for quality control. One result of this policy is that there is some more costly gear I would have tried but now am reluctant. I suppose that’s just a personal admission. 

 

128x128hilde45

WOW. This thread has degenerated. Buy whatever you want, from wherever you want.

If 5% restock fee is beyond your means, perhaps you should fish in a smaller pond, or choose another vendor. Amazon gives returns up to like 60 or 90 days, lol.

Who cares?

You folks are not "influencers". Stop it already. Nobody gives a shit what you think, nobody cares what I think......enough already. Support a US business when you can, don’t when you cannot. I don’t care anymore. Audiophiles suck.

Obviously you care. You posted. You took your time to rag on this thread.

"Enough already"? LOG OFF. CLICK AWAY. BEGONE.

Perhaps you don’t understand what a ’discussion forum’ is. I suggest you do so research and try to not be mean to people. This is a hobby, and the forum discussion is for fun.

Don't make your anger our problem.

j andrews, go to TMR's site and you will find a provision for making an offer. I just used it and got  a 15% discount on a slow moving item. FWIW.

I bought a used tube power supply from TMR that was designed and made by a small manufacturer , The Music Room's packaging was far superior to the original manufacturers packaging. They had used a foam machine to encapsulate the entire product before putting it in the box. I've owned this power supply for 5 years with zero problems.

@hilde45 

good job calling out that poster... i have noticed he is especially negative and nasty in most of his comments

perhaps he will grace us with his absence from here forward

It is what it is...

The reason TMR has done well is that they stick to their game plan and don't try and be everything for everybody.  Their return policy is reasonable, particularly compared to some new equipment retail establishments that require up to 15% for restocking fees.  The prices they buy and sell for allow them to stay in business and make a profit while providing a level of service that is above what I have seen from other merchants dealing in used home audio gear.  They are growing their business to include sales of new equipment.  I have purchased from them in the past and would have no hesitation to do so in the future.