Nuclues plus bricked


Roon forced an update of my nucleus plus and its now bricked. Anyone else run into this issue?

monkeyade

My nucleus plus has died twice. First time they replaced the motherboard, second time they replaced everything except the chassis. Even with entirely new innards, they would only give it a 90 day warranty which indicates how much confidence they have in their hardware. Piece of junk. Waiting for it to die one more time and I will go to small green computer.

To be honest I'm more than annoyed right now, it's been over a week since the case was acknowledged by Roon technical support and still nothing from them.

tcutter-

I've interacted with Roon the company re: warranty support and service.

When it works I can't argue it's a great product 

BUT their support model is terrible and as a company they are far from customer friendly 

Both reasons after 5 yrs of use I dumped them and moved on