Warranty repair wait times - serious industry problem??

@ozzy

My guess is your service center handles a lot of electronic gear so it may relate to other manufacturers as well.

I’m beginning to understand that warranty Service centers related to audio gear, and other stuff and they do cover lots of manufacturers, are notoriously slow with warranty repairs. I did hear from one audio related service center that manufactures don’t want equipment back and they refer it to service centers.

What recourse does anyone really have. Odds are you won’t be impacted, so because the masses don’t have a problem manufacturers can financially not give much attention to this. Because so many other manufacturers do it, there is safety in numbers.

So I’m thinking twice about buying used audio components right now.
How do manufacturers justify charging so much money for audio gear when they treat customers poorly after they buy it. Is it up to the dealers or the manufacturers? I guess dealers have to handle problems and very difficult for them to control timing of work when they don’t pay/ Control warranty repair cost so what do they care. And the manufacturers just set aside funds to pay for future costs hoping it won’t be very much.

Do warranty service centers make much from manufactures for this work? Or do they make more money on non-warranty work where they can charge customers directly.

Three months is not bad, relatively-speaking. If you have fine watches, waits of 9-12 months for manufacturer's service are common.

Depending on brand, check out Ben Jacoby in Brooklyn NY. Don’t know what his timeline looks like now for the repairs but it used to be few weeks. 
 

https://highendaudiorepair.com/

@facten  --  My thoughts, also.  Unless you are getting the steal deal of a lifetime, why would you buy an amp that's still under warranty (implying it's not that old) YET NEEDS service work already?  In the automotive world that's usually called a "lemon".

My recent experience with Cary repair was really excellent and rapid, quite the contrary to the above!
 

My Cary SLP05, which I bought used out of warranty, needed repair and the total turn around time, including shipping both ways, was about 3 weeks. Cary was GREAT, very professional, very responsive, very careful, with packaging of my preamp more carefully done than I have ever seen.

 I purchased a Schiit Freya+ in case my unit would be gone for months. I did get acquainted enough with the Freya to realize what a great product it is (helped by smoked glass Ken Rad VT231’s and CBS-Hytron 5692’s!), but the Cary service far exceeded what I expected.