Warranty repair wait times - serious industry problem??

dinov

Just had a C28 and a MC30 repaired by Audio Classics and in both cases it took 4 months. I know that’s vintage gear ...

Correct. McIntosh, as with most audio manufacturers, gives priority to warranty repairs. So far, no one in this thread has identified a manufacturer with two- or three-month delays on warranty repairs.

I would verify the warranty is actually transferable since most are not.

I just sent a preamp and amp to Bryston - in warranty - and it took over 3 months.  They advised me it would take that long before I sent them in.  

jimmy2615

I just sent a preamp and amp to Bryston - in warranty - and it took over 3 months.

That is very odd. Bryston serviced my 4B out-of-warranty amplifier and turned in around in about two weeks.

What model preamp and amplifier required your warranty service?

@cleeds 

My neighbor has a couple 275 amps that are not used, older and need some attention. Definitely out of warranty, and service repair places say mcintosh says best to go to a service center. This was as of two months ago.

Currently don't know what timing is for mac. They don't like to be in the servicing business that's why they have a net work. CJ is a good place to send gear and they don't take that long.