Warranty repair wait times - serious industry problem??

emergingsoul

... mcintosh says best to go to a service center ...They don’t like to be in the servicing business that’s why they have a net work.

Nonsense. I’ve done business with McIntosh and the company delivers excellent service. Mac’s service network can save shipping costs and offers customers options. But to say the company doesn’t "like to be in the servicing business" is pure BS. In audio, McIntosh is the gold standard in service.

This is not limited to technology. I brought my Stihl leaf blower in for servicing to the store from where I bought it. They said sure, you can leave it and pick it up in 6 months. I asked if I could discuss my problem with one of the repair people and I would try to service myself. They said sure so I walked into the back of the store and there were 2 guys back there with a mountain of Stihl products waiting to be repaired or serviced. Probably 250 at least. At that point, I said to myself that I would use it until it dies and then just buy a new one when I can't fix it myself any longer. I suspect the same trend is happening with audio. There just isn't enough trained technicians. My local audio repairman finally retired after 40 years of service when he just could not find anyone to take it over. He would have given it to someone for nothing. Sounds like a great trade to learn especially with all these young kids getting into vinyl. It would be great if our local technical colleges would start offering audio repair programs. 

I don't follow why warranty service would get priority by repair centers. Truth is it's a very low profit business compared to other repair work, and when there's a shortage of skilled labor to do the work, there is no incentive for manufactures to really take much of an interest. It's a dying profession.

Reputation when slow walking a warranty repair is really a non-issue for manufacturers. To delay means increased profits it's that simple. Anything to Delay a decrease in cash flow. It's an ugly business, this is the dark side.

emergingsoul

I don’t follow why warranty service would get priority by repair centers.

Because it’s part of earning authorized status, which is a source of business.

Truth is it’s a very low profit business compared to other repair work.

How do you know your claim to be true?

It’s a dying profession ... It’s an ugly business, this is the dark side.

You are the OP and you continue to make unsubstantiated claims. You’ve still provided no evidence for your original claim that a warranty repair will take two to three months.