Mytek Brooklyn Bridge II

Hi Ed

I dug up our email exchange. It looks like I wrote twice but you did not see the responses. Please check your junkmail folder and ideally just give us a call at the main number. I do suggest if you think you don’t get email reply, call the phone line next.

Best Regards, Michal at Mytek

From: Michal at Mytek <mehow@*******>
Subject: Re: My dead Brooklyn Bridge
Date: August 11, 2023 at 2:00:40 PM EDT
To: AT&T MAIL <edcyn@********>

We did reply to you but from the context it looks like you maybe did not see it?

Regards M

On Jul 15, 2023, at 10:38 PM, Michal at Mytek <mehow@********> wrote:

Hi Ed

Yes we can repair it if you can send it to our office in Brooklyn

Q: Who at (dealership) told you that they cannot repair?

If you had a purchase receipt, please send.

Thanks, Michal at Mytek NY

On Jul 22, 2023, at 10:06 PM, AT&T MAIL <edcyn@********> wrote:

My original model Brooklyn Bridge went dead a few days after the warranty expired. My retailer (name withheld) refused to repair it, even if I paid for the repair. They also did not refer me to a repair shop. Because of this, I replaced the BB with a Cambridge CXN which I bought from Upscale Audio. I actually enjoy the Cambridge quite much.. Even if it doesn’t.image quite to the same standard as your device it offers me better tonal quality. In any case, if you offer me a repair, either in or out of warranty, I’d consider taking you up. I gotta say, too, that yeah I bought the Cambridge at an outlet other than Music Direct.

I write this only because I’m on the verge of hoisting the BB into the local electronics recycle bin

Ed Morris
edcyn@***********

Michal thanks for responding  My post above was only to comment on the others who said they were unable to contact Mytek.   Good that you’re able to reply to the apparent confusion as well.  It’s unfortunate that manufacturers such as yourself get a bad rap sometimes for something that seems unjustified.

Michal:

I checked with my dealer again regarding delivery of the Brooklyn Bridge II.  That's why I'm on this thread to begin with.  They were expecting delivery in July, but say there are no updates.  Same thing the OP is saying above.  Would you kindly let us know when we can expect delivery.

I paid for the upgrade pre-order back in 2022. Still waiting for delivery, still getting excuses on the rare occasion I get anyone to answer emails or phone calls.

The most unprofessional pro audio company I've experienced. No follow up, no communication, plenty of empty unfulfilled promises. Almost like I'd purchased a certain bridge somewhere in NYC...

Seems that once Michal feels you're not the most angry customer out there, you go to the back of the line and are ignored until the next time around. Rinse and repeat.