Agree with Thewizard. You might contact Mark O'Brian at Rogue and see what he'd recommend for tubes. He told me a while back there's a particular tube he likes with the Medusa, so he might have a recommendation for the Sphinx as well.
And Satori cables may also bring you a step in the right direction as well. Nicely detailed but without etch and also convey rich tonality when it's there. You don't say what you're using for interconnects, but in my system they make a bigger difference than speaker cables and could certainly be a source of harsh or hardness, so you might want to explore that too. AZ Silver Reference is worth a shot. I mean, the guy who built your speakers designed the cables sooooo. Buy used and you can try this stuff with very little risk as there's a good market for used AZ wires.
Last thought is perhaps there's an issue with the speakers themselves. Not sure if maybe one or both of the ribbon tweeters might be damaged? Probably a long shot, but just a thought.
And Satori cables may also bring you a step in the right direction as well. Nicely detailed but without etch and also convey rich tonality when it's there. You don't say what you're using for interconnects, but in my system they make a bigger difference than speaker cables and could certainly be a source of harsh or hardness, so you might want to explore that too. AZ Silver Reference is worth a shot. I mean, the guy who built your speakers designed the cables sooooo. Buy used and you can try this stuff with very little risk as there's a good market for used AZ wires.
Last thought is perhaps there's an issue with the speakers themselves. Not sure if maybe one or both of the ribbon tweeters might be damaged? Probably a long shot, but just a thought.