Can't get Acoustic Zen Adagios to sound smooth

Sunnyjim
I just got a response from RV and he asked me to
post this, Hope this helps to some closure.
Best JohnnyR

There is never a good reason to not be polite to a customer but I am human. One can download the owners manual or ask the dealer. Margins are based on the fact that the dealer does the interface with the consumer. If only 10% of our customers needed help from the manufacture the price of the product would have to go up a lot or the dealer margin would need to go down. It can't work both ways. In many other industries people have to pay for customer tech services especially when the customer bought the product used. Anyway 38 years of service and I still try to help everybody myself in a friendly but efficient way.

I bought a used pair of 1Cs a few years ago for my GF (now wife). They arrived pretty beat up with one woofer not functioning. I contacted a dealer but was instucted to call RV regarding repair.

I'm not saying he was a horse's ass, but it wasn't a pleasant conversation. I did send the driver in and it was repaired and returned. No harm, no foul. But friendly is not how I would describe him. As a matter of fact, I probably wouldn't be described as such either.

So as I stated before, I don't care one way or the other. That's just my experience.

Shakey

Shakey, I'm honestly not trying to be snarky, but if you don't care, why do you even bring it up? We have all had bad experiences in our life an often times those turn into great experiences for who we meet etc..

I asked a friend to read some of your posts to see if I was off base and he said the same thing, that you seem to have it out for the guy and his products. I'm glad that you have the passion that you do as that's better than apathy in my book. I do post about Vandersteen or Ayre or anything else I own and love because all too often people make posts based on their thoughts and not facts. I know that at least one poster emailed me to apologize about their less than positive comments on Vandy's upper line speakers as he admitted he never heard them. He was going off of what other posters have said about them on forums and he took it for fact.

When I hear folks make a comment about the sound of a product and not one reviewer or person who actually owns the product has said anything close, doesn't that make you think that the poster probably hasn't heard the product or at least not in a fair setting? I think that's a fair question.
Anyways, it all seems good and I'm impressed that he took the time to explain himself and that a dealer cares enough to try and help.

If you had brought your damaged speaker that you bought through another dealer to Johnny, I know for a fact that he'd work with you as if you bought it new from him. I've seen him do that and his posting on these boards shows that's the type of stand up guy he is. He's a true throw back and the industry needs more guys like him. JMHO and I'm sorry if any of my comments seemed over the line as I try not to use profanity or make personal attacks on the boards (however I will passionately stand up for products and companies that I've had incredible experiences with like Vandersteen and Audio Connection and Take 5 Audio and the list goes on).

What was the original post?

I auditioned the Adagio's a few years back and I can honestly understand feeling brightness or lack of smoothness on some recordings.

Their presentation was quite forward, and while it provided an immediacy to the sound, it also made for a bit much over an extended session. Hot recording, its very much right in front and center with every wart on display. The sound stage was wide, but was more diffuse than delineated and somewhat short in depth.

I don't think any various tweaks will totally resolve your issues as its more significant than a minor occasional bite. Always best served with a speaker that is close to your ideal and adjust for minor niggles. If you do go out to listen to new speakers, take your time and experience a variety of deigns.

Dealers can be challenging since they often want to make a sale and become ridiculous in the process. I once plainly explained to a dealer about good and bad things about the speaker I just auditioned and that I had preferred something from a line he didn't carry. He went on an aggravated rant and I wished him a good day and said goodbye. A few days later, without any contact by me, the manufacturer of the speaker reached out after the dealer decided to explain how he might have gone overboard. Today, this dealer doesn't carry any of the speakers auditioned that day and actually has the brands that he insulted! Lets not forget my own hearing while he was at it :-). In the end, I came out realizing I only need to trust what I prefer as its the only thing that matters.

We all perceive things quite differently so there is little chance we are all going to like the very same thing. I know people who can't tell the difference from MP3 320kbps and CD. We also found that he can't hear above 14khz, so it explains things a little bit.

So take the music your familiar with, all the experiences you have with your current setup, and go out there and find what works for you knowing what you do today.