@ghdprentice Aurender is definitely one of the good guys. I've contacted them a couple of times and had quick responses and even an unsolicited follow up from them to be sure everything was ok. The non-responsive vendors of whom I speak are high end (with expensive products that I purchased new) and one of the reasons, at least in my opinion, a timely response should be expected.
Service After the Sale
Does service after the sale mean anything to you? It certainly does to me and has a tremendous impact on my future purchases. This week I sent three emails to three different vendors regarding their equipment that I had purchased or intend to purchase. Yesterday (Wednesday) morning I emailed Alvin at Vinshine Audio regarding a question about a Denafrips DAC. I had an answer early this morning (Thursday) when I woke up. This by the way has been typical for me when corresponding with Vinshine. I've never waited more than a day for a reply.
On Monday I emailed two other vendors regarding their products. Today (Thursday) I have not received replies from either one. Isn't three (3) days long enough to allow for a reply. These are not small vendors and interestingly are vendors who i've seen favorable reviews about. That's why I choose to deal with them. I won't mention names, at least not yet. That's not the intention of this post. I will email both again. I know that small, one or two person operations sometimes may not reply as quickly as you may like. And then of course there are the people who never reply.
I know there have been several other posts like this on A'gon. But I think Alvin and Vinshine deserve another shout out. I also know where my future purchases will be directed. Do you?
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- 36 posts total
- 36 posts total