Does Qobuz work


I've been streaming from Tidal from ethernet, through my Blue Sound Vault and McIntosh amp.  I find the BluOS very easy to use and Tidal works great on the BluOS app on my phone.  Qobuz does not. I've tried to contact Qobuz customer support but its been days now and they haven't responded.  There are several options on the BluOS app for various sources, like Tidal, Amazon Music, Qobuz, etc. But Qobuz is the only one that doesn't work, I paid for the Hi Res Audio, but the songs come thru at only cd quality and only 15 second samples.    Does anyone have a solution?

mojo771

@cycles2   I mentioned above that Qobuz did contact me, after several days of waiting.  They were able to resolve the login issue, even though it took over 90 minutes for them to figure out the issue, so it seems like Qobuz is not as intuitive as Tidal. 

So now I've been listening to both Tidal and Qobuz to compare for myself.  I mainly listen to classic rock and many times I've had to go back to Tidal because the album was not available on Qobuz.  So I may need to keep both services, although I know Tidal has said they are adding or converting many mqa titles to flac.  If this happens I may stay with Tidal because of their more extensive offerings.  But its good to know Qobuz may add music if requested.  Thanks

Sooooo…. What was the solution?  I just signed back up for annual Qobuz after cancelling a year ago. I guess they kept my account credentials in their system as a trial (with the 15 second snippets). After signing back in through my streamer service (Cambridge) I’m only getting 15 second samples.  Signed out and back in. Their app still shows me as being a base member with no streaming rights. Wondering if they only do account updates when they’re in the office since I received no confirmation email etc. 

i sent a request for help but the bot responded they’re closed till Tuesday. Pretty disappointing restart and a reminder why I let my account lapse in the past. I’m assuming it’ll work out but they could improve their business operation. 
 

any help appreciated. 

@buckycyo I use the BluOS and had to close my old account and resign in under the Music Service tab and then Manage.  I don't use the Qobuz app, but apparently Qobuz has 2 differnt web pages and only one of them lets you sign on and listen.  Its not very intuitive and like I said above, it took the cs rep 90 minutes to figure out how to sign in.  But eventually it worked.