@mulveling is correct in all counts.
The amplifier transistors swing the output voltage between 0 and one of the two power rails (plus and minus). Anything from bad input, to a shorted transistor along the way could cause the output voltage to stick to the rail.
Fortunately you can use a voltage meter to check this. Set it to DC and measure the amp outputs with no speaker attached. First with the preamp off. If you have more than a few millivolts it's probably the amp.