USB to Dual Coax Bridge for Qutest DAC

@audphile1 

Hello.  It appears I blew a fuse when I rebooted my streamer.  I am going to replace it and try again.

I bought this component on US Audio Mart.  The seller has been in business for 20 years with a Feedback Rating of 100% for 58 transactions.  He also boasts a 100% Feedback Rating on Audiogon for 345 transactions.

Based on these ratings, and that the DAC was rated a 9/10 on US Audio Mart, I paid him using his preferred method of PayPal Friends and Family.

I've been corresponding with the seller about this matter all along.  He has been very argumentative and accusatory in response to my suggestion that he bear some financial responsibility for any shipping and repair costs, should I sent the unit to Bricasti for service.

He claims that because I reported to him that the unit worked initially before I started having problems, that I must have done something wrong.  He has explicitly stated that the unit should been left on 24x7, and that rebooting it voided any responsibility he may have towards costs incurred to rectify the "no audio" situation I am faced with.  He also mentioned that I probably blew a fuse (the unit doesn't have one), and that the DAC was only used in conjunction with a CD Transport, and may not be compatible with my streamer.

In my last email, I stated that "I'm relying on your reputation as a trusted seller with a 20 year track record, to help me resolve this matter in a fair and equitable manner."  I also mentioned to him that I was sending the unit back to Bricasti for service, and I would circle back with him once I heard back from them.

Again, he fired off two impulsive and accusatory emails to me, implying that I caused the malfunction when I rebooted the unit to fix the problem.  At this point, I am not responding to any of his emails and will wait to hear from Bricasti before I contact him again.  

Looking for guidance on what is reasonable and customary, and how to handle this situation. 

Thank you! 

Are you talking about a fuse on the Bricasti? There’s no fuse there. Find a little button on the back of the Bricasti dac by the power cord and press it. That’s the “breaker” so to speaker. That should get the dac back up and running.
USB card in the m3 should be compatible with your streamer.

Get everything connected properly. Take your time with it. Turn it all on after all the cables are connected.
Use the settings on the M3 that I recommended. And try again.

I want to believe the seller wouldn’t sell you a paperweight with the kind of feedback he has.

One other test you can do is connect a coax or toslink cable from a dvd plsyer if you have one to the m3 and play a cd. See if you get sound.

I’ll add - do not make any connections between your components when they’re powered on or in standby. Turn it all off/power down and if you have to, unplug from  outlet. 

@audphile1 

Thank you for your continued support.

The fuse on my Innuos Zenith mk3 blew when I rebooted it last night.  I have a bad back and replacing it is a big tricky for me.

In the interim, I will buy an inexpensive coax cable from Amazon and hook it up to my Oppo universal player and run it through the Bricasti and see if I get any sound.

Thank you and I’ll sign in and report the results later.

Sounds good!