Package sent to wrong address


I recently was selling 2 of the same Krell equalizers. The first one sold about 3 weeks ago and the second one was sold about a week later. Fast forward to Thursday night. I received a call from the buyer of the second purchaser saying that he never received the shipment yet and asked if I had the tracking number. I was very surprised and found the receipt and asked him if he was from Washington as the receipt said. He said no he was in NJ were I live. That shipment should have been there in 2 days. I was now extremely confused. I now looked up the shipping on his purchase and sure enough it said his name but his address was showing Washington. I then looked up the information from the first buyer and the address was the same as the second buyer. I texted a pic of both purchases from him and the first buyer and told him AG had the wrong address down for your shipping address. I explained to him that his address was the same address as the first purchaser. He also went to look it up on AG and sure enough they had the wrong shipping address for him as the same as the first purchaser. Now he then checked his account page and it had his NJ address but his shipping address was showing Washington. Same as the first buyer. I then immediately called up the first buyer and explained the situation and he denied ever getting the second shipment. Now the tracking was showing that it was delivered to him on 2/6 and left at his front door. And no I didn’t get a signature required but if there was one time I should’ve was then. He was a Chinese guy and did sound very nervous and it did sound like he was lying to me. We both wrote emails to AG and they are looking into this very odd situation. I truly believe that it was not my or the second purchasers fault in this transaction / shipping. Also both purchase invoices are not the same numbers. They were 2 different listings, 2 different listings purchasers / I also paid 2 different selling fees when they sold. Now the first purchaser has a second unit for free. I am very upset over this as my record / buyer and seller are perfect. I also feel very bad for the second person and hate that the first purchaser is lying about not getting it. If he was honest we would ship it back to me as I would of paid shipping. Once again AG is saying it’s very ODD and looking into the this. Will keep posted.

128x128Ag insider logo xs@2xtattooedtrackman

There is no way the buyer put the address of your second buyer into his profile.  

I won't repeat myself and I'll just leave you to figure out what the right thing is to do.

Jerry

@carlsbad2  I am paying AG a price to list it and a selling fee when it’s sold. They are the ones responsible to make sure all is right with information. They are the ones who owe the second buyer for THIER mistakes. 

@carlsbad2  Who is saying that the first buyer put in his address in the second buyer ??? No one said that AT all. And I’m not blaming the first buyer. Omg. 

I agree, you have a claim with Audiogon. This is immaterial to the buyer. His contract is only with you. So you have to deliver and work out your issues with Audiogon.

If Amazon told you that their subcontractor put the wrong address on the package so it went to somebody in rural Idaho would you say "ok, that’s fine". Audiogon is your subcontractor in this case and you paid them well so they should fix this for you. You have to fix it with the guy who contracted with you to buy an equalizer.

I made the statement about the address as that would be the only case where it would be the responsibility of the buyer--if he gave you the wrong address.

Jerry

Let me add that I fully sympathize with you.  I had a package sent to me for me to repair, about a $500 item. Showed delivered but I never got it.  I asked them to wait a month for it to show up and then I would pay for thier loss.  Finally it showed up.

But sometimes we are at the mercy of the tracking systems.  

I'm just trying to help you see it from a simple contractual standpoint and I'm really not trying to be adversarial and I hope in the end everybody gets made whole.  It looks like it is about a $500 item so nobody is going to lose a lot of money.

I will add the mantra that I live by:  A man has only one reputation and once soiled, it can never be fully cleaned.  $500 is a cheap way to protect your reputation.

Jerry