Playback Designs Firmware Update

I did the update 18 and took the unit to the Pacific NW Audio Society meeting. There were several hi-rez sources we listened to. The other high-end DAC we were comparing it to was the Weiss Minerva. I felt the MPS-5 was slightly bettered at RBCD/96k/192k.
Jonathan called last night and told me about the new update (19) and behold... the MPS-5 is now back on top!
There's nothing better in this industry than great customer support. Even with my EMM Labs equipment, Andreas has bent over backwards for us.

Crna39,
Ditto on the new update (19). I did mine a couple of nights ago. Very impressed with improvements, keeps getting better.

I agree with you, at this point I feel it has to be one of the better units out there. All subjective of course, so no one gets their panties in a uproar.

Also agree, the customer support has been the best. Other's should follow how well Jonathan, Andreas, Kevin, & Herve' address their customer base.

I lost my e-mail from JT regarding logging on to PBD web site to down load the latest drivers, could some PM me with the user name and password please, pretty please?

I second the comments on both how the performance of the unit keeps improving as well as the excellent customer support from JT.

Great support. Great unit.

Would someone explain exactly what is firmware, and why does it change the sound? Thanks.