Borresen Loudspeakers

Ouch! Another angry post from AGD.

@aw-agd 

Let me start by stating I love your products and have enjoyed learning about your brand.  Following are some insights that may help navigating through your website and your products more easily.  Commentary is open, honest, feedback.

Starting with your speakers when you click on Borresen your site states the following: "Borresen Acoustics offers two different speaker series: the 0-Series and the Z-Series."   Based on my experience you have more than 2 series.  There is also the X-Series which does not pop up anywhere on your site unless you specifically go to search and type in: X.  When you do that then the X product pops up.  I think there is also an M series but couldn't get that to pop up which could just be a glitch.  Imagine, if I did not know about the X series, which I did not, until your dealer shared that with me. I would have just glossed through your site instead of making a purchase, which, thankfully your dealer did a great job.

There exists a lack of detail, which, if addressed, would help conversion. When a consumer goes online to check out your products and below the Borresen it says "Have a look at some of our products below, and start exploring the Borresen world."  Why can I only see the Z5, 01 Silver Supreme and 03?  Why can't I check all of them out, not just those 3?  There is an intuitiveness about the site that is lacking.  Seems like there are lots of products flashing through the screen which again makes navigation difficult.  Lastly, on this subject, when you scroll on the < and > arrows and get to the end it just stops.  Why doesn't the scroll take you back to the first picture.  Instead, you have to click your way back which as we all know less clicks is better satisfaction.

As I stated above there may just be some glitches.  Maybe it's just me and @triode12 who think that your site is difficult to navigate.  Anyway, only trying to help you NOT looking to be impolite.

Happy to further discuss as there are more tangible examples that, if addressed, would help grow your brand.

Best of success in your journey!

@woots 

Dear Friend and Audiophile colleague,

It is evident at this point this is a massive misunderstanding.

When we replied to your first message where you called AGD into question, I have tried to be sure we were talking about the same thing, unsuccessfully, I guess.

I did in my original reply, by adding a sort of joke (referring to the one person in our team that has created our agdproduction.com website) and asking for your "understanding" in case of a not "superlative" quality job in the creation of our website by this individual in charge of the task (a very very close member of my family).

Because I wanted to be sure we were not caught in a twisted misunderstanding, I asked specifically to you and @triode12, if you were actually referring to AGD as "Audio Group Denmark " or to AGD as AGD Productions, Inc. (meaning us).

Audio Group Denmark is a completely different company, they are the holding company, in Denmark, that controls various brands.

We are AGD Productions, Inc. we are in California, and we are specialized in GaN base MOSFET  ClassD amps and other things.

Unfortunately, then @triode12 made full evidence he did not understand our reply, and very quickly, rudely and impolitely, stated we should have sent that person (a very very close member of my family) to a training, so he/she would have learnt how to make a better website. Because of the tone and content of that answer, we were compelled to reply again and making sure his style in expressing opinions was not appreciated.

Bottom line, now all is clear, you are referring to the Audio Group Denmark's website.

I suggest at this point to send your comments to their support team.

Regards

AGD Productions, Inc.

@triode12 

Do you have some tangible examples, possibly expressed free of stupidly arrogant and baseless statements,  of what do you find difficult to locate on our website?

We are open to listen all suggestions and recommendations to improve on our activities, as long as expressed with respect and courtesy.

If you are not capable of that or feel yourself to be too smart for such a simple exercise, we are more than happy not to have you using our site or considering our products.

We are proud to serve an high quality level of Audiophiles, now customers and friends.

Have a good day.

A rambunctious li'l guy, you are eh? Scolding guys on a public forum when you have wares to peddle/sell could affect your sales negatively. You should simmer down and focus more on pleasing everyone/kissing A whilst in the midst of peddling your wares to the Agon crowd, comprende? 😁

@aw-agd 
Why on earth would we be referring to your company's website in a Borresen Speakers forum thread?Can you not read the heading of this thread?!!

Both @woots and I assumed too that you were Audio Group Denmark's Audiogon forum alias. 

Your over reaction to what I wrote is a clear indication that you need to attend a course in customer service skills. Thankfully you have admitted your dumb mistake otherwise, I would have attributed your lack of customer service skills to the Audio Group Denmark - the owners of the Borresen speaker company - of whose speakers this thread is discussing.

[face palm]