carlsbad2: Consider yourself the exception. That’s not what my experience was, or of numerous people that have posted negatively about their customer service and equipment issues. They have nothing to offer on the quality, performance or customer service level that I expect, so I have no reason to ever want to speak to anyone there unless they’re giving something away, in which case I would regift it to someone I don’t like! I hope you enjoyed your conversation, perhaps they have gotten the word...
Experts say that on average for every dissatisfied customer, 12 potential customers will learn of that that negative experience somewhere, somehow. The same applies for a positive experience.