To @benanders point…
When you go to Settings, hit Help…then hit Send Remote Support Email. It will open a new email and automatically include your device details and even your DAC details if your streamer is connected to your DAC via USB.
As a fallback, Conductor 3 can still be downloaded and used while they’re fixing these issues. Not saying the issues in the latest release are acceptable. Just in case you’re annoyed enough to not want to use the v4. It’s the remote app issues and switching to another version won’t impact sound quality.