Marantz SA10 sacd player

That’s actually incredible - they basically left you hanging. Marantz is too big to care. That’s sad. 

Audphile1 , my impression they have good technical support after warranty before I bought the SA 10 and the Ruby. My mistake I should have researched before I purchased their product.Yes it’s sad to leave me hanging and their prospective buyers.Leason learn. Hopefully i can find repair shop that Iam comfortable with.I got an approximate estimate between $800 to 1000.Its way out of my budget.maybe the parts is now rare why it cost that much.

Just for kicks…can you power it down and reboot it?
Not standby but a power cycle. Try it and see if it still behaves the same way. 
 

jayctoy

... United Radio marantz authorize won’t repair it ...

Marantz lists quite a few authorized service centers, including the widely respected George Meyer. Have you tried any of them?

I am quite sure you could pick up a replacement traverse assembly (transport) via Encompass (if that is the problem).  You just need to locate a competent technician to help out.  Please let us know how this turns out and don't give up on that great CD player.