@treepmeyer ok I'll have Edgar look at that text... That's not correct and has never been the case in practice. I guess nobody noticed before because returns weren't an issue and he usually gets you setup so soon after shipment.
With Axpona and recent demand, he's a few days behind, but it also looks like you didn't get a dedicated demo or calibration at Axpona which makes more sense now.
He did leave the room to do a presentation, so it's unfortunate you couldn't attend that and got a limited demo. However, I have his full presentation recorded on my channel and you'll get a full install and demo exclusively with him and on your system soon. Enjoy!