Marantz SA10 sacd player

@jayctoy  , as I typed previously:  great thread for SA10 owners.  Please follow up and let us know however it gets (or doesn't get) resolved.  I guess I should consider keeping a traverse lens assembly on hand in case mine takes a crap and the part is no longer available when it happens.  

I’m Matthew I just got a response from Marantz , it’s just a merry go round.So I give up on them. If your SA10 give up and it’s within warranty you will be fine. Just call MD. They will do it for you.

@jayctoy , so what is your plan now? Reading through your thread I was getting the impression that you were going to bring it to a shop in Chicago? As a fellow SA10 owner, I hate to read about such bad customer service/tech support from the manufacturer.

As far as my SA10, it is out of warranty. It was a factory refurb from MD and I bought it because it was 2k off of mrsp and it was really the only way I felt I could justify stepping into that price range. The telephone salesman from MD told me (and it is not that I put a whole lot of faith in what salesmen tell me, as imo they are basically paid to bend the truth or outright lie) that a factory refurb was a unit that had been a demo piece at an audio show or the like. So I bought it, and when it arrived and I opened the box, it was like it had just been tossed in the box and shipped. In other words: the Styrofoam enclosures that fit it inside the box were not even around it. There was no owners manual and no power cord. so I called MD, and the dude was like, "Wow!" He told me to check it out/make sure it played/ download a manual on the internet/and he would send me a cord. In the meantime I used a power cord from an extra component I had laying around.

All of that above makes me now think that it must have been a SA10 that shot craps on someone who subsequently sent it back to MD who then sent it to a service center for repair who then sent it back to MD who then listed it as a factory refurb and sold it to me.

All I can say is that if I am correct, I hope the service center did a better job of repairing it than they did at putting it back in its box. I do like it, but I am keeping my fingers crossed.

Immatthew If it’s already out of warranty the best thing to do buy the traverse lens assembly for future use. It’s only $51. Then find a good tech. Iam waiting for the parts.TVAD gave me a guy I would like to visit once I got the parts.Out of warranty equals no help, you are on your own. Dont waste your time callling Marantz.

immathewj,

I would tend to think that your player is as it was described by MD when you bought it. MD is not like Accessories4Less. It came as it did because the previous people had obviously discarded the packing material and misplaced the power cord, both of which happen a lot. Marantz no longer ships with an Owners Manual. You have to download it. They saved about 3 cents doing that, but it adds up I guess. I would not worry.

I have given everyone here the means to be able to track laser time and life. And everyone should do this from time to time.

These players are very good. They were all built in Japan under the previous Marantz design team and ownership. They have unique circuitry, design and performance. The laser mechanisms are first rate. But this is electronics, so nothing lasts forever.

The two corporate ownership sales in the past 4 years have really had an effect on the whole Marantz operation, especially service. Massimo has no experience in consumer audio. And it shows.