SPEAKER CABLE OR INTERCONNECT

They were..I was told it was no obligation, invoice had ZERO terms on it that would suggest I’d be on the hook for these chanrges. Then the product didn’t work, then he got salty and blamed my Turntable, instead of the Geppetto manufacturer who makes the phono stage who couldn’t figure it out either, at which point I politely said I am sending it back. It wasn’t until he received it back he credited me and deducted the charges. The expectation was NEVER set, not verbally, or on the invoice. Hence why he lost the dispute.

Not sure why it ever got to the point it did, but he complicated alot of other parts of the transaction as well. Too many good dealers to deal with rather than one who doesn’t have policies in place and doesn’t set expectations and ultimately alienates a customer. 

I ultimately took my business elsewhere, sitting in front of a $40K plus system. End of the day that business could have been his. 

I always assume that return costs are on the buyer, unless told otherwise...

@gestalt 

I have a version of you invoice that does NOT state anything about minus shipping, so you produced another invoice-crafty..And I have a full credit back from my bank and screenshot of them ruling in my favor..Once I figure out how to upload the images I will put it up. 

@jl35 yes i paid for the return shipping, he tried to charge me for the shipping to me and a fee, I was mistaken in what I said above. The issue surrounded the charge for shipping back and a fee which was predicated on the fact the unit did not work in my system and it was a result of the Konus design, not my Turntable. 

Again, he didn't do the right thing, why should I have to pay for a unit he was unable to troubleshoot and didn't work with my system when 5 other phono stages worked flawlessly. If you sent a phono stage that didn't work with my Turntable it's on the dealer to know that, he didn't. And if he doesn't know it and can't fix it you don't charge the customer for something you're gear is the cause of. 

Then he sung the praises of a Tron phono as the second coming of Christ and when I listened to it is was average and bested by a Lejonklou at half the price by a large margin.