I'm happy to call out Apos, an authorized seller for those DACs. Nowhere on their sales pages nor listings do they mention their refurbs are "final sale items."
Refurbished? Why are we talking about refurbished products?
Here is their FAQ on returns of new products:
"We recognize the importance of a customer-friendly return policy for audio products. We want to make sure you have plenty of time to test the equipment in a comfortable environment with music that you love before making the commitment.
If you are not satisfied with your purchase, feel free to request RMA (Return Merchandise Authorization) within 45 days of the delivery of the order."
That is darn good return policy, better than Amazon.
Compare that to a power cable I bought from GR Research:
"Company advertising says that you can try the cable out and if you don't like it, you can return it and "get your money back." Close look shows that you are responsible for shipping it back, the cost of shipping it to you and unknown credit card charges. I paid $40 for shipping for 2-day service ($25 for standard ground). So if I ship it back the same way, I will likely incur some $80. For this much money, could have bought a dozen ordinary AC cables. So much for money back guarantee. "
Indeed I got hit with those fees. Worse yet, company no longer accepts returns on these products:
"
Custom Orders (Finished cables, cabinets, and speakers)
(Applies to all orders placed on or after August 11)
All fully completed cables, finished cabinets, and speakers are all custom built to order.
- Full-refunds are only possible if cancelled within 24- hours. (standard 3% cancellation fee still applies)
- Partial Refund: Once assembly has begun on your order, only a partial refund is possible up, to the remaining cost of labor and materials at time of cancellation.
- No refunds OR cancellations at, or after, the time of completion/delivery."
What happens if the unit dies after the return window?
A few choices. Post on ASR Forum as reps from all of these companies are active there. And members may have experiences of the same. Due to large volume of products shipped from these companies, you will get far more relevant answers than some boutique company that sells 100 DACs a year.
Second choice is to buy a replacement for $200 or even less if you just need unbalanced.
Third option is to send it back to the reseller for repair. Yes, in some cases this will take a long time as the product would have to go to China. But again, note that there is essentially no repair of any high-end audio product outside of the country that it is sold.