Josh responded to my shipping update email and said that their new fulfillment service had a glitch and all orders after mine were filled but mine was not. He also informed me now black was not in stock but he could immediately send silver Fedex. I asked when my preferred black was back in stock and he informed me by next Tues ( no big deal) and he would give me 40 Euro credit for their error. Point being, Stack’s Josh is super responsive with communication and immediately solved my minor issue with professionalism. Great customer service!